Before getting into specifics, we emphasize the following key aspects of our Shipping and Delivery Policy:

• We strive to deliver our products to you as quickly as possible, in accordance with our Shipping Policy.
• We will process and prepare your order within 1 to 3 business days from the date of purchase.
• This timeframe includes order verification, product quality checks, and packaging.

All shipments will be delivered within 7 to 14 working days based on your location and stock availability, unless otherwise mentioned on this website or conveyed to you through any other means.

If the order contains multiple items, it may be shipped separately to ensure prompt delivery without any additional charges. We reserve the right to split shipments due to logistical reasons.

Potential Delays

While we make every effort to ensure that purchased products are delivered to you in a timely manner, you accept and acknowledge that delivery may be delayed due to:

• Logistical issues beyond our control
• Unsuitable weather conditions
• Political disruptions, strikes, employee lockouts, etc.
• Acts of God such as floods, earthquakes, etc.
• Other unforeseeable circumstances

In such events of delay, we will make a reasonable attempt to inform you by emailing your registered email ID and/or sending a message to your mobile number. We disclaim all liabilities that may arise from our failure to inform or notify you of delays. Additionally, we are not obligated to compensate you for any claims that may arise due to delays in shipment, delivery, or use of the purchased products.

Customer Support

For any clarifications related to your orders, please contact us at contact@cirrusmattress.in or call our customer service executives at +91 96298 84599. We will do our best to accommodate your requests, but we cannot guarantee them.

Ownership and Delivery

• The title and ownership of products remain with us until delivered to you at the shipping address.
• Goods are delivered by us or a third party contracted for logistics.
• You may be required to bear the delivery charge if the delivery is made to the wrong location due to an incorrect address or incomplete information entered during order placement.
• If no one is available to receive the delivery, a re-delivery attempt will be made. If unsuccessful, the goods will be returned to our facility, and you will be informed.

We take reasonable care to pack and ship the products safely. The sale is considered complete once the goods are delivered to you. If the goods are delivered in damaged condition, please inform us immediately. We will make every effort to replace the damaged product after verification. Any damage to the product after delivery shall be your responsibility, and we are not liable for any such damage except as provided in the warranty, returns, and refunds terms.

Product Availability

In-Stock Products

If a product is marked as “In Stock” on our website, it means it is available for sale and may be shipped immediately, with delivery expected within the timelines mentioned on the website. However, if the product becomes unavailable, we will contact you to offer options to exchange, delay, or cancel the order based on your convenience. Any refund will be processed according to our Cancellations, Returns, and Refunds Policy.

Out-of-Stock Products

If a product is marked as “Out of Stock” on our website, it means it is not currently available for sale.

Contact Us

Corporate Office,​
Peps Industries Pvt. Ltd